Payment

Upon completion and approval of quote and proof, payment is due in full before production can begin. We accept credit (American Express, Discover, Visa, MasterCard) and debit cards, bank account, Paypal balance, or Paypal credit financing.

Turn-around Time

Typical turn-around time is 2-5 days for local orders(Pgh) and 5-10 working days if needing to ship, from the time of payment and customer approval. Rush charges may apply for orders needed sooner than our typical turn-around time. Large orders (500 pieces or more) may require longer to produce.

Order Cancellation

In the event an order needs to be cancelled, refunds will be based on the status of an order (Have the items been ordered? Have any of the items been printed?) and may be subject to penalties and/or restocking charges. Requests for a cancellation must be made within: 2 days of purchase.

Returns

Blank items may be returned for a full refund within 14 days of purchase. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Custom or personalized orders are non-returnable/non-refundable. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns.

Image/Logo Usage

When ordering from the Oakmont Embroidery website, OE Google Business, OE social media, and other OE related applications, purchaser agrees to own image/logo or have express permission from the owner to use image/logo. This includes all rights under patent, copyright, trade secret, trademark, or unfair competition law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof.

Logo Reproduction Agreement

This Logo Reproduction Agreement (this “Agreement”) is made by and between the undersigned Customer (“Customer”) and Oakmont Embroidery. The parties hereby agree as follows:

1. In consideration for Oakmont Embroidery making one or more embroidered soft good(s) (“soft goods apparel”) for Customer, Customer hereby:

   • Grants Oakmont Embroidery(OE) a license to use any designs that Customer submits to OE after the date of this Agreement (“Designs”) for the purpose of manufacturing such soft goods and delivering the apparel to Customer;

   • Represents and warrants that:

     • any and all Designs will not infringe upon the intellectual and/or proprietary rights (“Rights”) of any other person or entity;

     • customer will be
       the owner of all Rights associated with said Designs, or will have permission to use such Rights for the purposes contemplated by this Agreement from their rightful owners;

     • Oakmont Embroidery’s use of the Designs in the manner contemplated by this Agreement will not violate any law or regulation; and

     • the Designs will not contain any defamatory or obscene material;

   • Releases, indemnifies and agrees to hold Oakmont Embroidery, its affiliates and their respective directors, officers, employees, agents and representatives harmless against any claims, liabilities, judgments, losses, damages, costs and expenses (including attorney fees and costs) arising out of Oakmont Embroidery’s use of the Designs in the manner contemplated by this Agreement;

   • Acknowledges that while customer will own or have the right to use the Designs, customer does not and will not possess exclusive rights to the subject matter of the Designs. Oakmont Embroidery has the right to produce, use and sell products and services which involve the same or similar subject matter as the Designs; and

   • Affirms that Customer will take all necessary actions, including the execution of additional documents, that are reasonably necessary to effectuate the purposes of this Agreement.

2. This is the entire agreement of the parties with respect to its subject matter and supersedes any and all other discussions, negotiations and/or agreements, written or oral, regarding its subject matter. It may only be amended in a writing signed by both parties. It shall be governed by the laws of the State of Pennsylvania without regard to its conflicts of law principles, and venue for any dispute arising out of this Agreement shall be courts in Allegheny County, Pennsylvania. This Agreement may be executed in counterparts, each of which shall constitute an original but which together shall constitute one and the same instrument.